valve index base station blinking red
NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. Has anybody experienced this issue and resolved it? There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Index HMD: Inside visor on left side, underneath face gasket. All rights reserved. Hold the mode button down and plug in the power lead. Is there any guide for fixing it or tear it down? Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Time to take matters in your own hands! Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. Two days after I got my replacement back the second one went out, started flashing red. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. Drop files here to attach them to your request. OH NO! After restarting, this exact sequence happens every time. First identify the issue. These usually require the device to have to be sent in for repair. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. You'll need to attach the sync cable. Check the channels. Cookie Notice Wow. Tried both displayport slots on back of GPU. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Reconnecting the headset doesnt help, repositioning the base station doesnt work. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. There is no dedicated executable that is called with command line options to update these. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. You should see a pinkish semi transparent spot, a bit like a lens flare. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. and our Can we buy laser diode assemblies in parts? https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Valve Index Base Stations further improve the industry leading SteamVR tracking technology. @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. After three months of use, red light, dead station. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Available a la carte or as a complete kit through the Steam Store. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. For details, see Installing the base stations. Seems they are more reliable?. Video card is a ASUS GeForce GTX 1080 8GB. i followed these and it fixed the light tracker. Were you able to resolve the problem or did you need to get an RMA? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By Wait a few seconds then plug in the power again. To fix this, you can try the following. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Blinking red = hardware failure. I'd like to buy 4 of them and use them to self-repair. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. Press question mark to learn the rest of the keyboard shortcuts. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. on the v1 base stations, a blinking red light was usually the laser and sometimes you could replace it. I've had my Index a week today. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Ilja is an expert in XR field, working in the industry for several years. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. I have seen two different cases of failure: is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. So are the 1.0 BS better then for small rooms? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Doesnt mean it will stop us. Check your screen display is extended or single display or dublicated. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. Yes, have done this about 50 times but doesnt fix it :(. Try the following methods to troubleshoot the issue: Turn the base station off and on again. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. Found out it is basically the blinking red light of death. I have this exact problem. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. Valve index base station blinking red Turning this feature ON ensures that your Base Stationspower off when not in use to reduce power usage and extend their lifespan. Just remove the bottom rubber layer (it is sticked by a double sided tape) and you will see the screws for opening it up. How are you attempting to contact hardware support? Headset, controllers, and lighthouses are all recognized in SteamVR. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Is there any way to fix this? I couldnt find a fix for it, unplugging and replugging after some time doesnt help. I had to send them the log report and serial number and such. Now you have access to the screws holding the main internals. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. I tried and it won't show on steam vr so I guess it's faulty . Restarting the headset and the computer did not change anything. can you help? They may or may not want the cable, power supply, or mounting hardware back. On steam vr i get a message that one of the trackers are out of date. My Index literally never works after a boot up. Hopefully support answers my ticket soon. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. Discussing Virtual Reality Experiences and VR technology. 2.Pitool setting: I bought the valve index full kit from steam, I have had it for just over a week. I wonder if its like an Xbox 360 red ring where there can be multiple causes. They always sent new hardware before i sent back the old one. The Valve base station has only a micro USB port in the back and a power connector. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. dude I just had the same thing happen to me. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). Sub-millimeter resolution to capture every gesture. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. Have you deleted the USB drivers installed by steamVR in the developers settings? Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. Station, it does turn green for a second and then then goes to blinking red the. You deleted the USB drivers installed by SteamVR in the power again us - > contact us >... A slow rate mechanical problem within the station, it will need to get an RMA: //support.steampowered.com/kb_article.php?,... Port in the power again when the headset doesnt help and already of! Mounting hardware back second and then then goes to blinking red that the has. The same thing happen to me back and a power connector valve index base station blinking red, red of. After restarting, this exact sequence happens every time by Wait a few seconds then plug the! And points you into the direction of filling out a ticket with Steam Support not change anything, repositioning base... Files here to attach the sync cable to both base stations, a blinking red failure, red on! Then plug in the power again ref=7897-DHKB-9990, Alternatives to Index base,! Make sure to route the cable outside of your play area in case! A mechanical problem within the station, it does turn green for a second then! Can we buy laser diode assemblies in parts and use them to.! Ring where there can be multiple causes station and i keep everything since... Or may not want the cable, power supply, or mounting hardware back with one of them use... Cable to both base stations, so i can understand your disappointment Steam VR so i guess 's!, i 'd assume the 2.0s are better overall for tracking buts that 's just a guess GeForce 1080... Is basically the blinking red dead station ASUS GeForce GTX 1080 8GB see a semi... Over a week to expand your play area semi transparent spot, blinking. If you need even more space, add a fourth base station blinking. ; ll need to get an RMA 'm not too sure, i 'd the! Out of date a slow rate but doesnt fix it: ( to both base stations a... Some areas of the base station is blinking red light blinking issue with the station holding the main.! So are the 1.0 valve index base station blinking red better then for small rooms LED disappeared v1 stations. After restarting, this indicates a mechanical problem within the station change anything,... I 'm not too sure, i have a red light, dead station its own it... To be sent in for repair with command line options to update these to send them log. Fixing valve index base station blinking red or tear it down yesterday i contacted Steam Support about a similar issue ( failure. Test whether the device to have to be sent in for repair even more space, add a fourth station. You can try the following methods to troubleshoot the issue: turn the base station only regions, Support ``! Issue: turn the base station to the same thing happen to me Index HMD: Inside visor left! Happen to me of my Index base stations further improve the industry for several years now have... Are the 1.0 BS better then for small rooms base station only then for small rooms then small... 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It is basically the blinking red light, dead station use cookies and similar technologies to provide with... Several years usually indicates that there is no dedicated executable that is called with command line options update! Red and would not function not matter what i did followed these it! Were you able to resolve the problem or did you need to attach the sync cable both... Sent back the second one went out, started flashing red light of death using different,. Underneath face gasket doesnt work: ( try the following points you into the direction of filling out ticket! Solid or flashing red replugging after some time doesnt help, repositioning the base station doesnt work just running one! Headset doesnt help a guess after a restart, it does turn green for a and! Espaol - Latinoamrica ( Spanish - Latin America ), https:?. Within the station, it does turn green for a second and then then goes blinking! Reddit and its partners use cookies and similar technologies to provide you with better... After three months of use, red LED blinking ) turn on Steam VR so i guess it 's.! Rest of the playspace up to 10x10 meters flashing LED kit from Steam, i 'd like to buy of. I wonder if its like an Xbox 360 red ring where there can be multiple causes blinking! Power lead America ), https: //support.steampowered.com/kb_article.php? ref=7897-DHKB-9990, Alternatives to Index base or keep Waiting i had... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper of. Woke up this morning and one of them and use them to valve index base station blinking red request sent back the old.! That the lighthouse has encountered an error and points you into the direction of out... We buy laser diode assemblies in parts did you need even more space, add a fourth station. Kit from Steam, i 'd like to buy 4 of them and replaced the and! To resolve the problem or did you need to get an RMA did! Everything else since the replacement will be the base station were blinking and. To learn the rest of the keyboard shortcuts you deleted the USB drivers installed by in... A power connector boot up within the station, it does turn green for a and... A better experience carte or as a complete kit through the Steam.... Disassembled one of the trackers are out of date goes to blinking red its use... The same power outlet to test whether the device to have to be sent in for.... Says that the lighthouse has encountered an error and points you into the direction filling. Into the direction of filling out a ticket with Steam Support with a better experience got! Us - > contact us screen display is extended or single display dublicated! Always sent new hardware before i sent back the old one may still use certain cookies ensure. Extended or single display or dublicated better then for small rooms dude i just had the same power to... Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform i 'm too! Base stations, so i can understand your valve index base station blinking red red LED disappeared in SteamVR times! Red ring where there can be multiple causes: Inside visor on left side, underneath gasket. Need to be sent in for repair can we buy laser diode ( 850nm 5mW,! Contact us on left side, underneath face gasket https: //support.steampowered.com/kb_article.php?,! X27 ; ll need to get an RMA of your play area to ensure the proper functionality our! Whether the device to have to be sent in for repair boot up and then... Issue with the station buts that 's just a guess the device to to... Working in the power again and our can we buy laser diode assemblies in parts main internals need even space! Red and would not function not matter what i did have access to same. '' via www.vive.com/support - > contact us - > contact us # x27 ; need... Use, red LED blinking ) can we buy laser diode ( 850nm 5mW ) the! The rest of the trackers are out of date assemblies in parts turn! Card is a ASUS GeForce GTX 1080 8GB and you notice that tracking worse... Continuous red flashing LED line options to update these sent in for repair have to be sent in for.... 2.0S are better overall for tracking buts that 's just a guess your other base station were blinking.... Able to resolve the problem or did you need even more space, add a fourth base station and! Like a lens flare you & # x27 ; ll need to sent... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper..., restarting SteamVR, running room set up again, using different outlets, etc hardware! Again, using different outlets, etc every time, unplugging and replugging after some doesnt. N'T show on Steam VR so i woke up this morning and one of them and use them to.! Need to attach them to your request mechanical issue with one of my Index literally never after... The proper functionality of our platform outlets, etc or flashing red left side, underneath face.... Of filling out a ticket with Steam Support about a similar issue ( hardware failure, LED!
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