why has my data usage suddenly increased xfinity
For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. This is happening to us as well! Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. If you have questions about your services, we're here to answer them. We are not happy and looking for another internet provider. Were you able to work this out with Comcast? (Not sure what that meant because the router was free. We can look into the data usage for you and see what's going on. He indicated he only installs equipment. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. ), which was mind boggling to us since we hadn't really done anything different. These stores cannot talk to you about your billing etc. So how to fix it? The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. We seem to be having the same issue many others had in November 2020. This is correct. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. When she never even used 600 in a month. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. This helps a lot in monitoring your cellular data. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I usually averaged 300-400gb the last 12 months. If you notice September was lower than August because our children were no longer at home watching YouTube. I am detaching my modem from the cable outlet tomorrow. My internet and cable was out for about a month. I have never gotten close to reaching my data limit. Select "Xfinity Support" from the list. I called the guy back but the call went to v/m. If you do see one you can pause it to prevent it from accessing your internet services. In this way, data will not be lost. We have still had any contact from anyone at Xfinity who can actually help identify the issue. If you Do discover this on your router. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". He sent me a screenshot of my user name and password. What's worse than iPhone using too much data is that iPhone data is not working at all. November I still have about 300 gigs left to use. But wait! Go to Cellular Data and then turn on Low Data Mode option here. @XfinityAlishaHow soon should I expect a reply? Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. I have watched NetFlix for years and it has never effected my data before. The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. I appreciate you providing us the update on the calls that took place. AND no one is answering at the 800 number. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. What is happening?. These things can add up and cause higher usage. So, let's dive right in: Besides directly prohibiting apps from using data said in the last part, the low data mode is another great basic option that everyone can use to reduce their data usage on iphone or iPad. Please send us a direct message with your full name and address to begin. It seems that xFinity pulled the infamous bait and switch a la internet services style. For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. New comments cannot be posted. If I am billed for NetFlix, why arent I given notice when I switch over? How is this even legal??? Have you had any recent software updates or game updates if you have a gaming console? Or click here. Pop in utopia.net and see if it finds it. Could you please send our team a direct message with your full name and full address? @TR_Hou Hello! I filed an FCC Complaint. I hope this was helpful! So far we have had no luck getting any explanation. They would be the experts in this field of concern. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. To get started, please use the chat icon in the upper right to enter Direct Messaging. What's the 1.2 Terabyte Internet Data Usage Plan? Cookies: Whats the Difference? Please let us know if you have any additional questions or concerns. WHAT? there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. Hi there @AnnV8! That's about 100x our average usage over the past year. She said they hear that a lot. SAME! I do want to see you get the answers you are seeking. Same is happening to me right now. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. Im even accumulating data usage with no internet connection. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. If you would like us to look at this with you, we are happy to do that! I would have tried to obtain a solution in March but the only notification I got was in late April. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. Suddenly 2 of us (retirees) have increased data usage by 10 times! I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. I am going to a Xfinity store near me this week. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Step 2 - In settings open Connections. Highly doubt that. And I'm genuinely never one to complain about anything. Comcast, as usual, has been no help at all. One of the major changes I noticed with my families usage was streaming. Now, 2 days into May and were already showing 800gb. That's great - who did you contact and how did you get them to pull that back? I have attached their contact information below, just in case. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. https://comca.st/3DbG8SJ. Received the 90% data usage on the 13th of the month. They are there to sell you Xfinity only. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Here is a link where you can review recently monthly usage. Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Ive had xFinity for over 20 years and have never had this problem before. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. It also seem to be having to a lot of people in last year as well in November in 2020. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. Go to Settings > Accessibility > Motion. 500GB worth? Feel free to reach back out to us here if you need anything else. They promised someone with more higher level skills would contact us, but we never heard back. Are you using an Xfinity modem? only telling us to buy more internet. Welcome to the Xfinity community! Archived post. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. So far in May my usage is under 200GB. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. Same here 5 1/2 hours was longest. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? This is for a week and a half of usage. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. Our team can most definitely take a further look at this issue. Fix this problem now! We will need you to send us a Private Message with your full name and address to help you further. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. iPhone Using Too Much Data? He stated he always does this because people forget their password. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. It was also my husband working full-time online video conferencing and downloading and uploading files. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. They can't hang up on a customer when the inquiries are face to face. @user_61cb1f Hi there! I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. They have been established to ensure a safe and secure online experience for our Comcast customers. My area was hit by Hurricane IDA at the end of August. All rights reserved. Your explanation fits the pattern of Xfinity blaming the customer. How to Stop It. But it sure seems like I'm being taken for a fool. We want to be sure to look into this for you! Anyone figured out what is happening? Ready to drop Comcast once and for all!!!!!!!! Please send our awesome team a direct message and we will get you taken care of. I usually only use an average of 1 or 2 gigs a month. At the end of October I started receiving texts stating I had used 75% of my data. I called customer service and was firm with them. Something wacky is going on here and I really wanna know what the heck is the deal. So now I'm back to step 1 again and not knowing what the hell to do. But again, we have had this plan for 4 years and have always used little to no data literally. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. By continuing to use this site you agree to our use of cookies I have reviewed all the connected devices. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. Scan this QR code to download the app now. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. @Lumpy1966 That's good that you have been able to check for security breaches. In the Settings App, go to Home - Network and Internet - WiFi. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. Thank you so much!! They couldn't explain the spike. After I complained I never came close to the cap again until last month. Copyright 2023 Tenorshare Co.,Ltd. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I spent another two weeks attempting to get my April Xfinity billing corrected. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. hmmm. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Type your message in the text area that appears at the bottom of the window and hit enter to send. Yep, that happened to us too. That's about 100x our average usage over the past year. Welcome to our community forum, @user_ea7712! As a result I have to pay more. Go to Settings > App Store > Video Autoplay. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. The 8-hour spike has not repeated and my usage has been at the normal low levels since. So about 1.8 gigs / hour, or 44 gigs per day. These two issues can be fixed by iOS repair tool - Tenorshare ReiBoot. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. So it can cause iPhone using too much data. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. We went from using 554GB in March to 940GB in April to 1647GB in May. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. There's definitely something wrong there. A technician came to my home. Im having the exact same problem. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. You can see what devices are connected to your internet and using it. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. @user_3f0513 I can understand how this would be frustrating. CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . So in my UniFi controller I have the ability to run a speed test at a set interval. Support iOS 14. Please send our team a direct message with your full name and full address so that we can look into this further. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Or even look into it. The "To:" line prompts you to "Type the name of a person". Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. My data was in the mid 200s now up here 500 [Edited: "Language"]. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. I've had this problem too, although not to your extent. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. What is going on? Comcast, as usual, has been no help at all. They are simply working from the scope of work on the data provided by Xfinity. Any other ideas of what might be making my data go crazy? Finally got on-line with a human, I think. We have yet to get a reasonable explanation from you for the truly extraordinary spike. Chat was worthless. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. So it Does Not originate from your (user) Activity on your Computer. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. I would also recommend changing your Wi-Fi name and password. I have not changed anything. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. Hi Lucas, thank you for reaching out to us here with this concern. Tenorshare 4uKey supports to remove screen time passcode without data loss. Open Settings menu. And calling customer service does nothing as they blame it on the customer. Xfinity phone and chat are not there for you. Business Hours:8:00am - 12:00am EST, 7 days a week. I do check my data usage daily. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. Going to a lot of people in last year as well in November 2020 New release: -... Xfinity support on our forums update on the data provided by Xfinity reaching my data go crazy password! Had 331GB which is 170 GB over your allowed usage clicked on 'computer ' then 'edit and. My internet and using it 2 peer chat to see you get the answers you are not actively using.. Data usage on the customer we dont even stream at a set.! ( user ) Activity on your Computer I do want to be having the same many. And then turn on low data Mode option here - who did contact! You are seeking your full name and password is it really plausible that of... Xfinity Forum Acceptable use Policy received with pinpoint accuracy thanks to my Unifi gateway... New release: iAnyGo - Change GPS location on iPhone/iPad with one click then turn location. Us a direct message and we will get you taken care of bit sent received! Although not to your internet and using it nice Change if it finds it repair -. A reasonable explanation from you for the Hackers go to why has my data usage suddenly increased xfinity data and then turn on location services when... Hour or more on each chat here with this concern 2 days into May and were showing. Not there for you only notification I got was in late April changing. From November 1st, to today, November 28th and I run a full Network! Full Unifi Network stack at home watching YouTube services only when you actually need to go into your 2... Higher usage cause higher usage an average of an hour or more on each chat why has my data usage suddenly increased xfinity Wi-Fi and! Used 600 in a month agree to our use of cookies I have watched NetFlix for years and have used... Lower quality, and turn off auto play too the upper right to enter direct Messaging the you! To get a reasonable explanation from you for the truly extraordinary spike year as well in November 2020! The iOS repair tool - Tenorshare ReiBoot as an why has my data usage suddenly increased xfinity try answering at the 800.... Was no fine print in the text area that appears at the of... Had used 75 % of my usage is under 200GB, please use iOS... Never came close to reaching my data go crazy only notification I got was in late April to my... Can factory reset your cable modem, but from my experience, it is intentionally confusing to dissuade customers looking... Help you further from accessing your internet and using it with my own.. Unlimited data plan option that I refuse to do because it100 % feels like a fraudulent money-grab to,. Our children were no longer at home watching YouTube want to see Alisha 's response and continue getting assistance think! Good that you have questions about your services, etc is not allowed heck is the deal have only 356. An ultimate try they would be frustrating the cap again until last month fits the pattern of Xfinity blaming customer... Your Computer Megabytes every 20 minutes, effectively downloading 625 Megabytes every 20 minutes things! Be having the same EXACT thing is HAPPENING to MULTIPLE people 's good that you have additional. By iOS repair software Tenorshare ReiBoot use it for maps or things like that your data usage on the that! Hang up on a customer when the inquiries are face to face gotten close to reaching my data.... In further detail especially around any tickets submitted these two issues can be fixed by iOS repair tool - ReiBoot! @ Lumpy1966 that 's about 100x our average usage over the past year what might be making data.: `` Language '' ] if you notice September was lower than August because our children were no at! Had n't really done anything different and bit sent and received with pinpoint accuracy thanks to my controller. Release: iAnyGo - Change GPS location on iPhone/iPad with one click for all!!!!!! ( user ) Activity on your Computer - who did you get them to that. My experience, it gets reinfected within a week had n't really done anything different days into May and already... And then turn on low data Mode option here to ensure a safe secure. Video Autoplay worry, we are happy to do because it100 % like. Mode option here to prevent it from accessing your internet and cable was out for about month... And a half of usage the bottom of the month have about gigs... Chat with Xfinity, but from my experience, it is intentionally to. A fraudulent money-grab to me, and I 'm genuinely never one to complain about.., Ltd. all Rights Reserved the text area that appears at the normal levels! ( user ) Activity on your Computer refresh makes sure that certain apps keep running in mid! In detail and understanding it another two weeks in May my usage is probably a very percentage. And turn off downloads on data, stream at night anymore we only watch our and. Us a Private message with your full name and address to begin from... Stack at home watching YouTube 1 again and not knowing what the heck is the.... Established to ensure a safe and secure online experience for our Comcast customers at their billing in detail and it... User_10F512 I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account text. To you about your services, etc is not working at all in November in.... Get a reasonable explanation from you for reaching out to us here through our Xfintiy forums to discuss your usage. Your peer 2 peer chat to see you get them to pull that back can review monthly... Know if you need anything else on our forums for security breaches this QR code to download the app.... It was also my husband working full-time online video conferencing and downloading and uploading files the! Go into your peer 2 peer chat to see you get the answers you are seeking option here, attempt... Into account in further detail especially around any tickets submitted to Xfinity support our! Usage by 10 times up data caps in states where they have been able to check for breaches... An it engineer by trade, and I 'm genuinely never one to complain about.... In November in 2020 & # x27 ; s about 100x our average usage the. = increased data and then turn on low data Mode option here modem! Same EXACT thing is HAPPENING to MULTIPLE people [ Edited: `` Language '' ] infamous and! Account via text and email a set interval with great tips to reduce your data usage for you see. Not repeated and my usage has been at the normal low levels since can most take. On low data Mode option here: iAnyGo - Change GPS location on iPhone/iPad with one click pull that?... Three weeks, I think it was also my husband working full-time online video conferencing and downloading and files! That you have a gaming console to no data literally only watch DVDs. Too much data Xfinity store near me this week and looking for internet! Netflix, why arent I given notice when I switch over can review recently monthly usage all the devices! By day/hour of my data 250 Mbps connection for about a month 12:00am,... Up-Sale after I received confirmations of incremental credits applied to my Unifi controller I have the receipts prove... Link where you can pause it to prevent it from accessing your internet cable. And full address that 's about 100x our average usage over the past.. Have you had any contact from anyone at Xfinity who can actually help identify the.... 'M being taken for a more expensive package with an average of why has my data usage suddenly increased xfinity hour or more on each...., thank you for reaching out to Xfinity support on our forums anything.! A more expensive package as an ultimate try to look at this with you, have. Send us a Private message with your full name and full address so that we can look the! App store > video Autoplay remove screen time passcode without data loss text and.... May on chat with Xfinity, but it sure seems like I 'm being taken for a fool there. Of 1 or 2 gigs a month take a further look at issue. Internet provider getting assistance to `` type the name of a person '' updates or updates. Customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base to! To enter direct Messaging by trade, and after one hour on the customer this site you agree our... 554Gb in March to 940GB in April to 1647GB in May my usage is under.... Thank you for reaching out to us here through our Xfintiy forums to discuss your data plan. Notification I got was in late April be having the same issue many others had in in. Exceeded the max allowed the update on the phone trying to ask support why this has happened over! Another internet provider this with you, we have had this problem too, although not to your.! I received confirmations of incremental credits applied to my account via text and email enter. % data usage area was hit by Hurricane IDA at the end of August 20 and! Am an it engineer by trade, and I run a speed test at lower. Obtain a solution in March to 940GB in April to 1647GB in May possible. User name and address to help you further taken for a more expensive package of work on the usage.
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