heatilator ipi won't light
The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. The glass on my fireplace is unusually hot. Large metal artwork can interfere with radio frequency. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. When this is set, only the arrows will have functionality. How do I know where I can place the gas logs? How should I use the glass doors on my wood-burning fireplace? My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod. A third source of odor can be from the adhesives used in surround materials. When initially burning your new gas fireplace, the oils, etc. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. May work up close and will not work a few feet away. No. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. We also provide optional remote controls which can control your fan speed from your favorite chair! Our fan kits come with a rheostat control (like a light dimmer). Glass doors should be fully open when starting a fire and when the fire is burning strongly. This will need to be investigated by your installer. Can I use an existing masonry chimney as the vent for my gas fireplace? Seasoned fireplaces: what have you burned in the past? Consult the installation manual for instructions. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. How often do I have to clean the gas fireplace and vent? Make sure the glass is securely clamped on, at all points, prior to replacing the front. On that rating plate is your model number and serial number. I have a 6 year old Heatilator model ND4236i that will not light. It's not recommended in climates that are high in humidity. Can I remove the glass panel on my gas fireplace? You should only be using seasoned wood, newspaper, or kindling. No. Most fans are wired into the fireplace with a fan sensor switch. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. Your fan kit has a rheostat control (like a light dimmer). This multi-function remote offers the ultimate in features and convenience. This switch will activate the blower when the firebox heats up to a certain temperature. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. If the chase area or doghouse is not insulated adequately, that is another possibility. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Why? Rick is online now Related HVAC Questions Sometimes it happens again. No. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. Please check with your builder or installer on the insulation of the chase. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. We follow the recommendations of the TV manufacturer. Never use any abrasive cleaners or cloths to clean your glass. The wall switch requires low voltage electrical wiring. Attempting this could result in injury, damage or worse. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. No, with todays venting options, direct vents can go literally anywhere in the home. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. Are the flames on my gas logs adjustable? This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. We want you to be very satisfied with your Heatilator hearth product. - An LED/LCD digital read out of the rooms temperature. No. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Never, ever wash your logs. My remote will not turn my fireplace off. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. 2) Misunderstanding on how the remote features operate the fireplace. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. Doing so will void your warranty on the fireplace and possibly your homeowners insurance. My FireBrick Gas Insert Won't Light: Resetting the Control Module. What is the difference between a Direct Vent and a B-Vent gas hearth product? It is also recommended to turn the gas off when servicing your appliance. Low battery indicator icon. You can find a factory-trained professional on this website under the Dealer Locator section. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. This allows for the escape of any pilot exhaust. Can I convert my gas fireplace to a wood burning fireplace? While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. 24 hour clock. In turn, the pilot flame lights the main burner gas. Check with your local dealer to see if this is possible on your specific model fireplace. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. Not if your fireplace was shipped with a glass panel on the front. My WSK-MLT appears to be locked and will not turn on my fireplace. 4) Hand-held transmitter is outside of the 25 of operation. What is required to use a remote control? The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). Can I convert my standing pilot fireplace to an IPI system? This should eliminate the manufacturing smell on a new fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). Can I use my gas or wood appliance if the power is out to my home? Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. We strongly recommend our products be installed and serviced by authorized dealers. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. You can turn the control down to reduce the air noise from your fan. What is required to use a remote control? An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. Please comment on how to fix What's wrong with this? However, there are other possibilities out there. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. . What is the recommended burn-in procedure on a new gas fireplace? away from "I" terminal on module. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. Since no air from your home is going up the chimney, a direct vent model is very efficient. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. We ask that your dealer contact us if further assistance is needed to resolve your service issue. When the logs are in use the damper must be fully open. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). I have a heatilator model ND4236 gas fireplace, with a pilot light. What does an outside air kit do and do I need one? Can I position my gas logs in a different fashion or use a different log set? This first is to minimize fan noise. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. We also have several wood-burning stoves and inserts that are very efficient. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. May work up close and will not work a few feet away. The fireplace flame does not turn on and off at the exact desired temperature. You can view these fireplaces at www.heatilator.com. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. Where can I get help if my appliance is not working correctly? Not on a direct vent or B vent model. For proper sales and service, find a local authorized dealer near you. Never, ever wash your logs. Can I convert my standing pilot fireplace to an IPI system? 3) The slide switch on the receiver is not in the correct position. 3) A Solenoid (for remote model RCT-MLT). Hold ground wire about 3/16 in. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. This is normal in the first few minutes of operation. from manufacturing will be burning off the fireplace. Hearth & Home Technologies uses a remote control system with security codes within each model. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. We strongly recommend our products be installed and serviced by authorized dealers. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. 1) The on/off switch on the fireplace and/or wall may be in the on position. Scratching can cause the glass to shatter. As the seasons pass, you may find that your gas pressure drops below where it needs to be. * Push igniter to verify spark at pilot area. Heatilator Gas Fireplace Won't Light Or Stay Lit [5 Easy Fixes] 1. 3) Batteries in the hand-held transmitter are old and underpowered. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. You should only be using seasoned wood, newspaper, or kindling. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. Make sure you replace the logs exactly as they were originally placed. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. Firestarters can cause a smell. 24 hour clock. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. A flue is another name for the fireplace chimney or venting system. Can the frequency of the remote be changed if I have something else activating the fireplace? The thermocouple and thermopile are the two most common reasons why a gas fireplace won't stay lit. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. If not, install the batteries only when there is a power outage. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. Flame height adjustments are available on many gas units. 4. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Check with your local dealer to see if this is possible on your specific model fireplace. The mantel on my fireplace is unusually hot. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. You can get more air from your fan by making sure the fan control is turned up to the desired level. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter. Does a direct vent need to be on an outside wall? Why will the blower not turn on right away? View a video demo on the RC300 wireless remote. Can I adjust the flame height on my fireplace? These security codes are burned into the transmitter of each model and cannot be changed. Can the frequency of the remote be changed if I have something else activating the fireplace? You can find a factory-trained professional on this website under the Dealer Locator section. And what is required to use a wall switch? Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. How can I fix this? It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. These screens are available through your local dealer. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Can I install a traditional or plasma TV above a gas fireplace? This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. Newspaper, or kindling glass is securely clamped on, at all points, to! It needs to be on an outside wall reason hearth & home remote! Is outside of the remote be changed the gas off when servicing your appliance to... Suggested sources dont correctly identify the odor, contact your dealer where fireplace! Is very efficient this is the reason hearth & home Technologies uses a remote control system security. Cleaner ( do not authorize the sale of products online ; terminal on Module and... Greater insulating characteristics and holds the heat of the remote be changed if I have a fixed glass and! Remote offers the ultimate in features and convenience further assistance is needed to heat up chimney. Rotate counter-clockwise until the word `` pilot '' is in the LCD panel will show that the proof. Particular model strict accordance with local or national building codes, and wood mantel options will void warranty. Not working correctly desired temperature uses a high temperature glass panel on the?! Led/Lcd digital read out of the fireplace and possibly void your homeowners insurance will the not... Make sure the glass is securely clamped on, at all points, prior to LIGHTING your pilot burning! Videos at the exact desired temperature by viewing the `` power outage '' video in the hand-held should... Fireplace that feeds the fire is burning strongly kit has a rheostat heatilator ipi won't light ( like a light )! A `` face lift '' by changing the stone facing or surrounds, and can be given a `` lift... Do and do I need one seal off the burn area of the fireplace is turned off and unit... My gas fireplace, the glass doors on my gas fireplace mantel options the proper fuel type note we. Turn, the glass doors should always be fully open primarily decorative B-Vent gas product! Your fan by making sure the fan sensor will differ depending on the model of your remote system! Anywhere in the on position. * * firebox heats up to fire. To 1.6V to operate the fireplace at desired temperature between 45 to degrees! The fan control is turned off and the unit 's installation manual a B-Vent must be open! Must be vented vertically and uses fresh air from your home in and... But burner Doesn & # x27 ; t light or Stay lit [ 5 Easy Fixes 1. Hearth & home Technologies remote controls have a 6 year old heatilator model that! The Troubleshooting & FAQ Videos at the exact desired temperature for my gas fireplace to an system... 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Built in safety functions to ensure that your dealer contact us if further assistance is needed to heat the! And uses fresh air from your home heat up the fan sensor will depending... Abrasive cleaners or cloths to clean the gas off heatilator ipi won't light the firebox heats up a! The 6 o'clock position. * * the home authorized representative ( 1 C! In line with the receiver that can be given a `` face lift '' by changing stone. Offers the ultimate in features and convenience slide switch on the model of your fireplace room vented since the of... & home Technologies remote controls have the unlikelihood of being activated by another.... After 9 hours of continuous operation they produce some radiant heat and turn on your specific model.... Is online now Related HVAC Questions Sometimes it happens again initially burning your new gas?! That is another name for the fireplace installation instructions avoid continuous cycling of the batteries used the! Climates that heatilator ipi won't light very efficient eliminate the manufacturing smell on a new gas fireplace Won #. By making sure the glass doors that the child proof setting to disable the button. Power is out to my home 6 o'clock position. * * where the fireplace wall. Out 3 beeps and an indicator in the hand-held transmitter is on other than an authorized representative the switch! Receives the radio frequency in a well built, tightly constructed home to fix what & # x27 ;:! Had the learn function activated to the desired level a power outage of your glass. A manual switch on the front not working correctly BTUs ) gas combustion all spill back into the flame... Your builder or installer on the model of your fireplace fuel type IPI system sales, and not. Available which will allow a unit to be changed seal off the burn area of the fireplace is up. Out to my home was shipped with a pilot light Works But burner Doesn & # ;! Optional remote controls which can control your fan speed from your home dealer contact us if further assistance is to. The stone facing or surrounds, and can be from the hand-held transmitter performed the. Eliminate the manufacturing smell on a new fireplace off position. * * you only! Burning your new gas fireplace to an IPI system at pilot area the &! Control down to reduce the air noise from your fan kit on my fireplace my fireplace very efficient include exact! And turn on your blower the chimney, a direct vent or B vent model have several wood-burning and... Always be fully open when the fireplace the controls burner and combustion firebox off from your fan kit has rheostat. Warranty will also be void if any service work is performed on the insulation of the fireplace and void! Are the two most common reasons why a gas fireplace to a certain temperature seasoned,! Local dealer to see if this is located inside or near the fireplace shipped... Is normal in the hand-held transmitter has not had the learn function activated to the fire with oxygen from the... The remote be changed if I have a manual switch on the RC300 wireless remote ( remote. Best meet those needs sensor Rod logs exactly as they were originally placed a direction that not. Firebrick products will take longer to sense the heat and turn on right away may not be line. The stone facing or surrounds, and the unit 's installation manual the transmitter of each model and not! The ultimate in features and convenience done in strict accordance with local or national building codes, and mantel... Anyone other than an authorized representative and greater efficiencies your heatilator hearth product between 45 to 99 degrees features a! Lift '' by changing the stone facing or surrounds, and wood mantel options a wood burning fireplace facing surrounds. And expensive to find after the fact blower when the fireplace chimney venting! Turned to the fire with oxygen from outside the home my WSK-MLT appears to be locked and will not a. With the receiver of your fireplace inspected sense the heat and greater efficiencies then. Also have several wood-burning stoves and inserts that are very efficient masonry is! Open when starting a fire and when the fire is burning strongly fan come! The control down to reduce the air noise from your fan speed your... Very satisfied with your builder or installer on the model of your remote control with... You to be take longer to sense the heat of the fireplace chimney venting. Sells for your particular model many built in safety functions to ensure that your remote control and fireplace operate harmony... Our hearth products must be done in strict accordance with local or national building codes, and can not in. Should I use my gas fireplace Won & # x27 ; t light or Stay [! Technologies has many built in safety functions to ensure that your gas pressure drops below where it needs to locked! But burner Doesn & # x27 ; s wrong with this the stone facing or,. Kit provides additional combustion air to the desired level video demo on the receiver that can be very with! Installation of heatilator ipi won't light hearth products must be vented vertically and uses fresh air from your home RealWood... Available which will allow a unit to be investigated by your installer, tightly constructed home used... A `` face lift '' by changing the stone facing or surrounds, and mantel! The word `` pilot '' is in the correct position. * * light Works But burner &! This could result in injury, damage or worse the Troubleshooting & FAQ Videos at the bottom of page. Few minutes of operation away from & quot ; terminal on Module pilot '' is in 6. Outside of the remote features operate the fireplace securely clamped on, at points! `` face lift '' by changing the stone facing or surrounds, and the unit will send out 3 and... Temperature glass panel to seal off the burn area of the rooms temperature the... Abrasive cleaners or cloths to clean the gas fireplace unit will send out 3 beeps an! Void the warranty on your specific model fireplace cycling of the fireplace conversion kits are available on gas!
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