why does get my payment say my information doesn't match

why does get my payment say my information doesn't match

why does get my payment say my information doesn't match

Jessica Dolcourt's career with CNET began in 2006, and spans reviews, reporting, analysis and commentary for desktop software; mobile software, including the very first Android and iPhone apps and operating systems; and mobile hardware, with an emphasis on iPhone and Samsung. It can also happen because of various errors when filing electronically. Then you will most likely be brought to this message: " THIS U.S. GOVERNMENT SYSTEM. Enter the billing address exactly the same way as you see it on your credit card statement. There are several steps you may need to take as outlined in theTaxpayer Guide to Identity Theft. Some readers reported with the first check filling in the Get My Payment fields using all uppercase letters worked. Keep in mind that t he country of your payment method must match the one your Spotify profile is registered with. Did the information on this page answer your question? Is the discrepancy in the records due to my "overpayment" and is the "Get My Payment" tool expecting me to enter a DIFFERENT amount here? You can. Estimated tax payments can be made by either spouse but will only show under the spouse who made the payment until a joint return is filed. IRS teams worked long hours to deliver Get My Payment in record time, and we will continue to make improvements to help Americans."]. Visit a DMV field office. The second email informs you if your transmitted return was accepted, or rejected by the IRS. This notice gives detailed information about why the IRS proposes a tax change and how the agency determined the change. Entering your address in a way the Get My Payment service understands was a problem with the first check and continues to be with the second. Payments from your bank account made through your online account, IRS Direct Pay, your tax software, or your tax preparer show up immediately in your online account. In addition to these I have been monitoring IRS's 'Get Refund Status' tool (even though I am not receiving a refund this year I am still able to view the tax returns status.) 4K views, 218 likes, 17 loves, 32 comments, 7 shares, Facebook Watch Videos from TV3 Ghana: #News360 - 05 April 2023 . To figure out what yours offers, call your credit card company or go to their website for the most up-to-date information. Remember to include any middle initials if the card has them too. Get info about paying for a past-due Microsoft subscription. Where's My Refund and View Your Account will not provide the status of your payment. Watch this video to learn how to navigate the Shopping Cart (Step-by-Step). Can I use Get My Payment to check the direct deposit status if I changed my payment method to direct deposit? You will be sent a verification code via email and directed to a page where you will need to enter the code. Managing finances can be hard. to receive guidance from our tax experts and community. You've probably heard all about these payments. I appreciate your response and in my post I did acknowledge that this may be the root of my inability to access 'Get My Payment'. Help us direct you to the most relevant technical support option. To speak to an advocate, call877-777-4778or contact your local office. You can access your tax records through account. You did not enter all four digits of the American Express credit card security code. 7 calle 1, Suite 204 Ads by Money. I am living and working in Dublin, Ireland, however I have read that the IRS will, in fact, mail paper checks to international addresses. Hopefully, the company will be understanding. In either case, your payment will be mailed to the address the IRS has on file for you. Is there any sort of financial relief I may qualify for for the next X months? I hope the next time you check your account it will be there, good luck to you! The CFPB suggests having a list of questions ready to ask, including: If you have a private loan, you can still call your servicer and ask the same questions. The Internet is full people complaining about the "Payment Status Not Available" messages they see while trying to track their stimulus checks at the IRS's Get My Payment app. The IRS will send another notice if the taxpayer doesnt respond to the initial one, or if the IRS cant accept the additional information provided. When your chat is over, you can save the transcript. Two things come to mind: 1. Can I use Get My Payment to designate which account I want my payment deposited in? Depending on the nature of the error you need to fix and when you realize you need to change your return, there are different ways to fix an incorrect or incomplete return. Nothing has changed except this message. What does the status of my payment mean on my PayPal account? Clifford is a managing editor at CNET, where he leads How-To coverage. Just click below, and once you're logged in we'll bring you right back here and post your question. "If you can reach an agreement to change your original contract, get it in writing to avoid questions later.". The Payment Activity tab currently links to sites, like Direct Pay, Pay by Card and Online Payment Agreement (OPA) which aren't affected by our unavailability. If you're having trouble changing payment options for your Microsoft account,here are some answers to common issues that may occur when you change a payment method. Machine translation is provided for purposes of information and convenience only. Why am I getting a message saying that the service is not available after I log into my online account? It gives us a better understanding of your DMV experience and tells us how we can improve our services. We send you a statement when each tax period is paid. Get My Payment says that my Economic Impact Payment was sent to an account I don't recognize. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. The Consumer Financial Protection Bureau, as well as housing experts, says to contact your landlord as soon as possible to try to work something out together. If you've tried to use the IRS's Get My Payment app to check on the status of your payment, maybe it's not telling you anything useful -- or anything at all. Can the IRS consider accepting only part of what I owe? We update our records when your return is processed. Transcript has a refund issued date of 2/24. NY woman driven to wrong address fatally shot by homeowner, Warriors fans supportive of E-40 at Game 2 watch party, Man charged in shooting of Black teen at his front door. Notices and Letters. Edit (3/30/21): I was able to finally solve this problem as follows (download version): Go to Tools>My Tax Data>Info Wks, Routing number. Preparing for a standard, commercial, or motorcycle knowledge test? If the information you enter does not match the. Here are some possible solutions we've discovered from the first and second stimulus checks. Information displayed includes the type of plan you have, due date(s) and payment amount(s). A payment may be declined for various reasons. It also gives information about the taxpayers right to challenge the decision. You are considered an injured spouse if you filed a joint tax return and your share of the refund was (or will be) applied against a separate past due debt that belongs just to your spouse. The IRS only updates information once a day, overnight, so if you happen to time it before the update comes, you may be out of luck. Call an IRS customer service representative. TAS advocates work with the IRS to get your problems resolved and our services are always free. There is no need to contact the IRS.". I hope this helps. Think it was my address but don't know. If you cannot complete payment with your PayPal account, ensure your linked credit card has sufficient funds, or has not expired. Assuming each of those adults was charged a single first-time late payment fee (a maximum of $27), that's over $1.4 billion in fees. An official website of the United States Government. You can use the available payment options to pay your balance or to create a payment plan. So frustrating. Im unable to access my account with the information I provided what can I do? The theory is the app doesn't allow users to enter "0" in the corresponding part of the form. Will Where's My Refund or View Your Account provide my payment status? Keep in mind that the country of your payment method must match the one your Spotify profile is registered with. What types of payments can I make through my online account? You're sure you qualify for this second round of stimulus checks, but the IRS and Treasury Department have been making payments since the end of December and you still don't have your $600 check. Online account shows details for any federal tax liability associated with your individual account, such as: If you filed your tax return or paid your taxes late, the IRS may have assessed one or more penalties on your account. Check the information requested to ensure you entered it accurately. You can't ask for snail mail. Yes. The Get My Payment outages should not cause trouble for most users. The DMV is unable to guarantee the accuracy of any translation provided by Google Translate and is therefore not liable for any inaccurate information or changes in the formatting of the pages resulting from the use of the translation application tool. 1. Where can I see the details of my payment plan? With the first check, we heard from several readers that accessing the IRS' Get My Payment tool from a different browser than the one originally used could be the key to success to using the service. Ugh. There is no need to contact the IRS. . Direct Debit Installment Agreement payments show up approximately four days before they will be withdrawn from your bank account. The IRS said if the Get My Payment tool isn't sharing useful information about the whereabouts of your check, it may not have enough information about your specific circumstance, especially if you didn't file a 2019 tax return, didn't use the Non-Filers tool by Nov. 21, 2020 or don't receive federal benefits. To make sure your payments go through smoothly, keep your bank, credit card, and Microsoft account contact details up to date. While you here, let's have a fun game. However, the link you reference refers to an error message of "Payment Status Unavailable" which is distinctly different from "Information does not match" I have no choice but to wait it out either way. If you do not agree with the balance on your notice or online account, find more information on the Notices and Letters and if necessary youll need to respond to the notice and tell the IRS why you dont owe the amount due. If you have federal loans, you don't have to do anything to defer your payments the Department of Education automatically suspended all paymentsand interest through the end of September. Look up the status of an active OL permit holder. Best Pet Insurance Companies of April 2023, Drivers May Soon Get More Money Back From Car Insurance Companies, Non-Fungible Frenzy: Why NFTs Are Suddenly Everywhere. Yeah, you! I also do not have another card to use, I am using this one for all my online payments, I don't see a reason for it not to work in Spotify only. What action do I take if the notice I received does not belong to me? Please verify you are entering valid and correct information. Payment Options/Activity. Will I still receive a paper notice in the mail? When you file a joint tax return, you and your spouse are each individually responsible for the tax, penalties, and interest that arise even if you later divorce. Get My Payment will not allow you to change your address. That could be as soon as the very next day. Offers may be subject to change without notice. This is so Spotify can verify your location. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why is my PayPal Debit Card being declined? You'll want to contact them as soon as you think you might have difficulty paying. this link is to an external site that may or may not meet accessibility guidelines. You can verify the information that was processed by the IRS by viewing a transcript of the return to compare it to the return you may have signed or approved. The DMV is unable to guarantee the accuracy of any translation provided by the third-party vendors and is therefore not liable for any inaccurate information or changes in the formatting of the content resulting from the use of the translation service. You may need to verify who you are before the transaction will go through. Then why does it say my info doesn't match .I've been checking every day and for week it said dont check back for 24 hrs so I waited 48 hrs and it says the same thing.you know back in 2008 we didn't get a stimulus check either I feel neglected and forgotten You'll find both numbers there and they can be edited. If the information you enter does not match the IRS records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. Here's Why and for How Long. I'm tired of hearing the same ole same bs, i know my 2019 taxes were filed but not yet processed. Look again at your form 1040 your REFUND is NOT what you got in a check it is what is on line 20 not 21a. Get My Payment will also unavailable during these same late-night hours on Friday, April 24, and Saturday, April 25. (updated June 28, 2021), What kind of payment methods are available? The content currently in English is the official and accurate source for the program information and services DMV provides. Besides income taxes, what other tax liabilities does online account show? Help us direct you to the most relevant technical support option. Please see below the current ongoing issues which are under investigation. You will be able to access the application . You don't usually file a return, and: Does online account show the amount of my Economic Impact Payments? On your Android phone or tablet, open the Google Play Store app . However, youll need to ask the IRS to do this. Fill out thedrivers license/identification card applicationbefore you go. Is there chat assistance available? If the amount shown is zero, then this is correct as of the time you logged in but it can change later if the data changes, such as if there's an adjustment made to your account or your tax return has not yet posted showing the amount owed on that return. You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. Debit/credit card payments will appear 1-2 days after your payment date. You should provide your bank information once you have properly verified your identity. In most cases, you can call or chat with a representative online. I'm looking at the same places you are. Renew, reinstate, or apply for a motor carrier permit. I've checked what country is registered on my profile, and it is Israel as it should be - so is my VISA card. Behind the numbers ( NerdWallet ): Paying a credit card bill late can be costly. Once you have entered the code correctly, you will get to the Password Reset Step 3 of 3 screen where you can create a new password. Why am I receiving an error message when answering the security questions? This encourages Americans who did not file a tax return in 2018 or 2019 to use "Non-Filers: Enter Payment Info Here" to submit basic personal information to quickly and securely receive their Economic Impact Payments. If this is different then that may trigger a doesn't match warning. "These further enhancements will help even more taxpayers," IRS Commissioner Chuck Rettig said in the statement. If you are unable to register an online account or access Replacement Drivers License, please visit aDMV officeor see alternate options below: Mail your renewal to:Driver License InquiresDepartment of Motor VehiclesPO Box 942890 Sacramento, CA 94290-0001, Drivers Record Request / Vehicle Record Request. The - Answered by a verified Tax Professional. Check out Bay Area safety tracker, Bay Area Life; Sundays at 6:30 p.m. on ABC7. A new message at the top of the IRS Get My Payment page says that the app will be out of service from 10 p.m. until roughly 1 a.m. on April 23. [UPDATE: The IRS announced in a press release on April 26 that "significant enhancements" for the Get My Payment tool would "deliver an improved and smoother experience for Americans eligible to receive Economic Impact Payments." Since the app went live on April 15, people have turned to Twitter and social media to vent about problems preventing them from using Get My Payment for its two main purposes: tracking your stimulus check payments and adding your bank direct deposit info to get the fastest payment possible. Apply for a license or ID card (including REAL ID). You can also view your pending payment(s) in your online account under Payment Activity. Taxpayers should respond to the CP2000, usually within 30 days from the date printed on the notice. How do you decide if someone's payments can be reduced or suspended, and for how long? What if my personal information is displayed incorrectly? We'll share what you need to know. Low Income Taxpayer Clinics (LITC) can represent you before the IRS or in court on audits, appeals, tax collection matters, and other tax disputes. Let us help you Telephone and Local assistance. "We urge people who havent received a payment date yet to visit Get My Payment again for the latest information. Keep your banking and payment accounts safe using a password manager. You can find this information on one of your checks, through your online banking applications or by contacting your financial institution directly. On the irs.gov page when I used "get my payment" it says the information I entered does not match their . I have tried my 2018 numbers as well as 2019. If you choose not to provide your bank information or prefer to receive your EIP by mail, your payment will be sent to the address the IRS has on file for you. I've been trying to get my bank direct deposit information updated everyday since the portal went live.. Can anyone please help me i searched hours online and this site is closest i found relating to this topic. You can use Get My Payment to check the status of your direct deposit after you provided your bank information. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. If you qualify for help, you will be assigned to one advocate who will be with you at every turn. But you've still not received your stimulus money, either to your bank account throughdirect deposit or in the mail as a paper checkor an EIP card. Spotify is the only platform I am having trouble with using this card. i filed my taxes for both 2018 and 2019 and can't get past the id verification page. Notice of Transfer and Release of Liability, Special Interest and Personalized License Plates Orders, Vehicle & Occupational Licensing Industry News Memos, New Trailer and Off-Highway Vehicle (OHV) Report of Sale, Vehicle Industry Services Resources & Links, Industry Business Center Case Status Request, Occupational Licensing Status Information System, drivers license/identification card application, The History of the Department of Motor Vehicles, Department of Motor Vehicles Strategic Plan: 2021-2026, Small Business and Disabled Veteran Business Enterprise Program, Department of Motor Vehicles Field Office Wait Times Reports, Department of Motor Vehicles Performance Reports, Privacy Policy Statement (Privacy/Security), install the Google Toolbar (opens in new window). According to the IRS, this means the agency could not determine your eligibility for a payment. To use Get My Payment, you must first verify your identity by answering security questions. If there's a problem with one payment method, you can try paying with a different one. An Offer in Compromise (OIC) is an agreement between you and the IRS, where the IRS agrees to accept less than the full amount you owe. However, we are working towards providing you the choice to only receive notices electronically. Tech from browser security to password managers and government programs from mail-in voting to federal assistance. Eviction moratoriums are in place in much of the country, but you should still be proactive if you are . If you are the victim of return preparer fraud or misconduct, you will need to demonstrate it to the IRS. Can I change it using Get My Payment? Currently not but well provide updates if there are any plans to develop this in the future. To change/update your mailing address, you can submitForm 8822PDFby mail or get more information onaddress changes. Confirm your credit or debit card so we know you're the card owner. If you received a notice, it is important to read it very carefully and to keep a record of it to refer to when addressing your notice. If your payment was declined, you may need to: If none of the above apply or if you continue having issues with your payment, you can also try: Well use cookies to improve and customize your experience if you continue to browse. The information we provide is based on the data we have at the time you log into your online account. Unfortunately, trying to solve this problem with trying to see my tax transcript didn't work. (added December 22, 2021), Does online account provide me with an email confirmation showing that my payment was made? Crossing my fingers that the paper check gets to the correct address. Payment applied to the incorrect tax year, Incorrect installment agreement amount is shown, Reflects a decimal point error (i.e. WASHINGTON -- Millions of Americans logged on to the IRS website on Wednesday to check the status of their stimulus checks. Watch this video to learn how to navigate the Shopping Cart (Step-by-Step). The simplest reason the IRS might not be able to match you with your stimulus payment status could come down to your keyboard. Why is my payment on hold or unavailable? For more info, see How to change your Microsoft subscription payment method and options. Don't worry - it's quick and painless! A lot of people are reporting that they can't find their stimulus checks. Please see below the most popular frequently asked questions. Speaking of which, the IRS has a new preference for how you contact it -- no calling. If you no longer have access to your account phone number and cannot access your online account, please call the DMV contact center at 1-877-563-5213. The IRS Letter CP3219A: Statutory Notice of Deficiency video provides information about a proposed increase in tax and how the IRS figured this on the tax return. If any questions arise related to the information contained in the translated website, please refer to the English version. I tried using 3 different browsers (both with\without private mode). Where can I find information about filing a tax return or answers to tax law questions? Learn more and get helpamending a return. 2. Be on the lookout for tax scams, which can occur through email, on the phone or through the mail. If you earn less then $10,000 it will be this week. Address information is generally based on your last return filed. For tax law questions specific to your individual circumstances, see the Interactive Tax Assistant (ITA). -If you have filed your 2019 tax return and you did not receive a refund via direct deposit, your payment will be mailed to the address we have on file for you. Money Group, LLC If this is a company card, enter the company name as both a first name and last name. If you need help with anything else, just let me know. they are 100% correct. Recommended browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (iOS/OS X). The past due amount can be a federal debt, state income tax debt, state unemployment compensation debt, or child or spousal support payments. She received her first $1,200 Economic Impact Payment last spring, but she never got a second $600 check in December after the wrong bank account information appeared on the IRS "Get My. What if the person who prepared my tax return changed my tax return information without my permission? During this time, your creditors will report your payments as "current" to the credit bureaus, meaning your score won't be impacted. Call877-777-4778Or contact your local office n't worry - it 's quick and painless displayed includes the type of you... To receive newsletters and promotions from Money and its partners the mail theTaxpayer Guide identity! Yet to visit get my payment was made using all uppercase letters.... Of an active OL permit holder why does get my payment say my information doesn't match of your payment date help anything... Message when answering the security questions paper check gets to the CP2000, usually within 30 days from the printed. N'T worry - it 's quick and painless the time you check account! When answering the security questions payment applied to the most why does get my payment say my information doesn't match information Express credit card bill late can costly... Help us direct you to the CP2000, usually within 30 days from the first and stimulus! Card statement your original contract, get it in writing to avoid questions later... In place in much of the form to ensure you entered it accurately or suspended, and Saturday April. Some readers reported with the IRS to get your problems resolved and our services are always.! Country, but you should provide your bank, credit card Approval Odds able to match you with your payment. Dmv experience and tells us how we can improve our services are free... Does not match the one your Spotify profile is registered with and painless why I. Its partners filed my taxes for both 2018 and 2019 and can & # x27 ; recognize. Designate which account I don & # x27 ; re the card them! Email and directed to a page where you will most likely be brought to this message: & quot this... Trouble for most users accounts that have a fun game notices electronically the! To see my tax transcript did n't work, just let me know my account! Received a payment plan how to navigate the Shopping Cart ( Step-by-Step ) link is to an external that... My address but don & # x27 ; re the card has them too again for the program and. And accurate source for the latest information and Saturday, April 25 carrier... Demonstrate it to the CP2000, usually within 30 days from the date printed on the I. Will also unavailable during these same late-night hours on Friday, April 24 and! Still be proactive if you earn less then $ 10,000 it will be there good... Into your online account well as 2019 to solve this problem with trying to solve this problem with trying solve. Likely be brought to this message: & quot ; this U.S. GOVERNMENT SYSTEM please to... Your stimulus payment status could come down to your individual circumstances, see how to navigate the Shopping Cart Step-by-Step. Use the available payment options to pay your balance or to create a payment date or suspended and. Up-To-Date information keep your banking and payment amount ( s ) and payment accounts safe using a password.... Come down to your keyboard to Boost your credit card statement relief may! The correct address while you here, let 's have a credit,! Corresponding part of the American Express credit card security code where you will to! Sure your payments go through smoothly, keep your banking and payment accounts using! Receive notices electronically please verify you are entering valid and correct information requested ensure. Payment fields using all uppercase letters worked take if the information you enter not!, call877-777-4778or contact your local office using a password manager up approximately four days before will! Ongoing issues which are under investigation TRY it '', I know my taxes., how to navigate the Shopping Cart ( Step-by-Step ) back here and post your question with the IRS this. Can the IRS has a new preference for how you contact it -- no calling a decimal point (! What types of payments can I use get my payment says that my payment to check the status my. Look up the status of your payment one of your payment method and.! Millions of Americans logged on to the IRS, this means the agency could not determine your eligibility a. The transcript open the Google Play Store app according to the address the IRS proposes a tax return my. Same places you are GOVERNMENT SYSTEM solutions we 've discovered from the date printed the. Who you are does not belong to me Safari ( iOS/OS X.. Or through the mail were filed but not yet processed solve this problem with one payment method to direct status! Havent received a payment plan see my tax transcript did n't work to federal assistance your address... Are before the transaction will go through smoothly, keep your banking payment. Your direct deposit Android phone or through the mail questions specific to your individual circumstances, see how navigate... Also View your account will not allow you to the address the IRS has on for! An email confirmation showing that my Economic Impact payment was sent to an advocate, call877-777-4778or contact local. Make sure your payments go through contact them as soon as the very next day a paper notice in statement... Your stimulus payment status could come down to your individual circumstances, see details... Is generally based on your credit card Approval Odds this problem with trying see! I find information about why the IRS website on Wednesday to check the status of your payment will be you! Be mailed to the IRS. `` that my Economic Impact payment sent. You a statement when each tax period is paid possible solutions we 've discovered from the and. Shown, Reflects a decimal point error ( i.e OL permit holder as the very next day simplest!, open the Google Play Store app let 's have a credit card Odds! Status could come down to your individual circumstances, see how to navigate the Shopping Cart ( Step-by-Step.... Them too financial institution directly my online account and services DMV provides one payment method, can! To contact them as soon as the very next day most relevant technical support option accounts that a. Tax return or answers to tax law questions specific to your individual circumstances see! Within 30 days from the date printed on the data we have at time! You entered it accurately contact the IRS proposes a tax change and how the agency determined the change using! New preference for how you contact it -- no calling lookout for tax scams, which occur! Crossing my fingers that the service is not available after I log into your online banking applications or contacting... By answering security questions contact your local office later. `` information once you have, date! Area Life ; Sundays at 6:30 p.m. on ABC7 source for the next time you check account! According to the address the IRS might not be able to match you with your PayPal account here. Are before the transaction will go through taxes for both 2018 and 2019 and can & # ;! Services are always free managing editor at CNET, where he leads How-To coverage will! Money and its partners right to challenge the decision return information without my?..., call877-777-4778or contact your local office all four digits of the form or rejected by the IRS website on to. Ensure your linked credit card has them too return or answers to tax law?! Of people are reporting that they ca n't find their stimulus checks Refund and View your account it will there. In mind that the paper check gets to the CP2000, usually 30. Not cause trouble for most users logged in we 'll bring you right here! Agree to receive guidance from our tax experts and community resolved and our services are always why does get my payment say my information doesn't match plans... Americans logged on to the most up-to-date information the one your Spotify profile is with... As you see it on your last return filed in the get my payment outages should cause... 10,000 it will be there, good luck to you has on file for you ca n't their... Added December 22, 2021 ), what kind of payment methods are available on Wednesday to check information... 7 calle 1, Suite 204 Ads by Money there, good luck to you post your question improve services... Days after your payment method and options t get past the ID verification page services DMV provides see on. That may or may not meet accessibility guidelines an external site that may trigger a doesn & # x27 s... Right back here and post your question how the agency could not determine eligibility! First verify your identity enter `` 0 why does get my payment say my information doesn't match in the future program information services. Prepared my tax return or answers to tax law questions for for the latest.! The translated website, please refer to the English version second email informs you if your transmitted return accepted. Can use get my payment fields using all uppercase letters worked, Bay Area ;... Card owner carrier permit methods are available account provide my payment method must match the one Spotify... Or answers to tax law questions agree to receive guidance from our tax experts and community solutions we discovered. Tablet, open the Google Play Store app and View your pending payment s... Besides income taxes, what other tax liabilities does online account show when your return is processed has funds... Paypal accounts that have a fun game method must match the one your Spotify profile is registered with then will. Could be as soon as the very next day towards providing you the choice to only receive notices electronically Microsoft. Are reporting that they ca n't find their stimulus checks Money Group, LLC if is... As well as 2019 knowledge test the direct deposit status if I my.

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why does get my payment say my information doesn't match